Guest Services Manager

Fairmont Chengdu

Location: CN - Chengdu

20/11/16 17:30
Employer
Job Details
Guest Services Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

Hotel Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. Palm Springs International Centre includes the hotel, an grade A level commercial office tower and two luxury residential towers, anchored by a 42,100 square meter retail mall.The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and Japanese restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant and bar occupying the top two levels of the hotel, Manhattan.The hotel is expected to open in 4th quarter of 2016.
Chengdu is one of China’s most famous cities and is a top destination for people from China and around the world to visit. It has a deep culture and history, hundreds of amazing tourist attractions and of course the famous Chengdu and Sichuan cuisine. Chengdu has been listed as one of the fastest growing and top 4 cities to live in in China.

Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Lead and manage all aspects of the Guest Services department and ensure all service standards are followed

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Handle guest concerns and react quickly, logging and notifying proper areas

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Conduct regularly scheduled departmental meeting

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Manage the departmental budget

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Balance operational, administrative and Colleague needs

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous leadership experience in a similar role required

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Previous PMS experience required

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Computer literate in Microsoft Window applications required

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University/College degree in a related discipline an asset

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Must possess a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in China. The hotel will assist with the working visa for suitable foreigner applicants.