Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
AREA OF RESPONSIBILITY:
Participates in the development of business strategies which are aligned with the overall objectives of the hotel
Manages the operation of the front office/front services and related areas during assigned shift
Develops and implements strategies and practices which support employee engagement
Performs Administrative Duties
Must be available for all shifts including occasional overnight shifts. Primarily PM Shift, Weekends and Holidays.
Ability to stand and walk for long periods of time (typically 80% of the shift) while working on the computer, processing paperwork, answering telephone calls, communicating with customers in person, and/or assisting departments with their duties.
Able to sit for long periods of time while completing paperwork.
Ability to bend, reach, twist and lift various items when replenishing general supplies such as, but not limited to, computer paper, vouchers, beach towels, and packages.
Finger dexterity to use computer keyboard and 10-key to look up information for customers.
RequiredONQ Some Knowledge Customer Service Advanced ADP Payroll Some Knowledge Microsoft Office Advanced Behaviors
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Loyal: Shows firm and constant support to a cause
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
High School or better.
Bachelors or better in Hospitality Management or related field.Experience
1 year: Management experience at a hotel front desk
2 years: Customer Service in Hotel Environment
Licenses & Certifications