Guest Services Manager

Atlanta Marriott Perimeter Center

Location: US - GA - Atlanta

Nov 14, 2017
Employer
Job Details
Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

With a premier location in Perimeter Center, the Marriott Atlanta Perimeter Center Hotel provides travelers with unparalleled service and Southern comforts. This modern hotel in Dunwoody, GA, features a vibrant Greatroom, where guests can gather in flexible work spaces. For those looking to explore, our Atlanta Perimeter hotel is adjacent to the new State Farm Atlanta Campus and minutes away from Cox Enterprises, fine dining, world class shopping at Perimeter Mall and 15 minutes from downtown via MARTA. Unwind in one of 341 spacious rooms, featuring wireless Internet access. This classic Perimeter hotel in Atlanta, GA, offers exciting amenities including a fitness center and a stylish "day and night bar", serving savory regional cuisine that transitions from morning to evening. Guests can take advantage of more than 18,000 sq. ft. of revitalized meeting space for innovative gatherings and social events. Experience a favorite among Dunwoody/Atlanta hotels at Marriott Perimeter Center.

Position Info

The Guest Services Manager coordinates front office activities of hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services.

QUALIFICATIONS:
• Prefer 1+ year departmental management or supervisory experience in hotel front office.
• Ability to manage and lead each discipline of the department independently.
• Ability to communicate effectively with the public and other Team Members.
• Strong computer skills.
• Present confident and professional appearance.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
[see description]
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services