Guest Services Manager

Great Wolf Lodge - Sandusky

Location: US - OH - Sandusky

Aug 6, 2017
Great Wolf Lodge - Sandusky
Employer
Job Details

  • Willingness to accept the most effective role.

  • Oversees daily front desk operations and manages daily room inventory.

  • Welcomes guest by greeting, answering questions, responding to requests.

  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.

  • Establishes credit by verifying credit cards or obtaining cash.

  • Directs guest to room by showing location on hotel map.

  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.

  • Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.

  • Maintains records by entering room and guest account data.

  • Collects revenue by entering services and charges, computing bill, obtaining payment.

  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.

  • Attends room or group meetings in the place of Front Office Manager when needed.

  • Secures guest's valuables by processing lost and found to the housekeeping department.

  • Contributes to team effort by accomplishing related results as needed.

  • Is accessible for agents at the front desk.




  • Previous Front Desk/Guest Service management experience necessary 


  • Designs the organization for optimal customer service. 


  • Promotes excellence by providing superior service to each customer. 


  • Uses customer-oriented telephone etiquette to get information. 


  • Greets callers, establishes rapport, and projects professional tone. 


  • High School Diploma or equivalent experience. 



PHYSICAL REQUIREMENTS:




  • Lift up to 10 lbs., sit and/or stand long periods.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.


Additional Details
immediately
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services