Guest Services Manager

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Property Name:
Holiday Inn Toronto Mississauaga
Job Title: 
Guest Services Manager
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
Bonus Pay: 

The Easton's Group of Hotels has been in the Service and Hospitality Industry for over 3 decades. The company has been built on Three Pillars of Excellence; It is these pillars that form the foundation and base of what we believe in and strive towards.

The First is Development - EGH has a knack for attention to detail and perfection which allows all of its developments to be of Superior Quality. Mr. Gupta adds his own flair of brilliance to his all of his designs, creating Developments which are not only renowned but they are also award winning. We at EGH, continue to raise the bar in all markets it competes in.

The Second is Service - We create connections with each of our guests, to ensure that they feel our strong sense of compassion, trust and reliability. We always provide the Gold Standard in Service, making certain our guests know how important they are to us.

The Third is our Team - "We are only as good as our team", this is a fact and a true fundamental to us at the Easton's Group of Hotels. Our team members are trustworthy, loyal and work with an astounding level of ethics. We exhibit a muscular enthusiasm for creating a caring atmosphere for our team which encourages personal growth and development.

These pillars are the core beliefs at the Easton's Group of Hotels, and it is these fundamentals that have brought the company the success it has seen today, and why it will continue to flourish in the future.

Job Description:

  • Implements all company programs and manages the operations of the Guest Services Department to ensure compliance with Ownership and Brand standards of operations and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Oversee all operations of the department including yield management and budgeting
  • Responsible for the IHG Rewards membership program and to ensure that all guests who are members are appropriately recognized, meeting all IHG Rewards standards
  • Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, (which includes online, 3rd party sites) operational issues, business flow and associate performance to ensure high level of guest satisfaction
  • Complete the daily maintenance of room inventory status including incoming groups, 3rd party sites, etc.
  • Manage the department in order to attract, retain and motivate the team members including the on- boarding, training, empowering, coach and counsel, conduct performance reviews, resolve problems, provide open communication forum for team members, discipline as appropriate.
  • Work with the sales team for efficient management of incoming group and corporate business travel.
  • Ensure front office system and equipment is maintained
  • Uphold necessary elements of legislation such as O.H.S.A, Innkeepers Act and all other relevant acts as they pertain to supervisors responsibilities
  • Participate in Manager on Duty rotation

Job Qualifications:

  • Strong Interpersonal skills with exceptional verbal & written communication skills
  • Professionalism in a fast paced, high pressure environment
  • Enthusiastic, outgoing personality
  • Proven ability to train, implement and maintain company rules and SOP’s
  • Experience in a Front Desk supervisory role, in a similar hotel operation, for a minimum of one year required
  • Certified post-secondary education in hospitality field preferred
  • 2 years of previous Opera/PMS experience preferred
  • Previous Holiday Inn experience preferred


Join us today; we look forward to hearing from you.

We would like to thank all applicants for their interest in this amazing opportunity; however only those candidates selected for an interview will be contacted


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