Guest Services Manager

Cape Rey Carlsbad, a Hilton Resort

Location: US - CA - Carlsbad

Sep 28, 2017
Employer
Job Details
Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

Our exquisite Cape Rey Hilton Resort is ideally situated for a variety of fun and exciting adventures, set on Carlsbad Beach Only a few miles from McClellan-Palomar International Airport, Encitas and Del Mar, as well as a host of popular local sites. Rooms (some with ocean views) offer modern decor and custom-designed beds, some feature balconies, and suites add separate living and dining areas. Amenities include a restaurant serving locally sourced coastal cuisine, a cocktail lounge, Ocean Crest Spa and fitness center, plus a 4,000 sq ft oceanfront outdoor pool, a fire pit, and over 25,000 sq ft of meeting space. We're ready to assist our guests with every vacation request to create a memorable and unforgettable experience. Come join our team today!

Position Info

The Guest Services Manager coordinates front office activities of hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services.

QUALIFICATIONS:
• Prefer 1+ year departmental management or supervisory experience in hotel front office.
• Ability to manage and lead each discipline of the department independently.
• Ability to communicate effectively with the public and other Team Members.
• Strong computer skills.
• Present confident and professional appearance.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
[see description]
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services