Guest Services Agent - part-time weekends
Property Name:
Wyndham Grand Pittsburgh Downtown
Job Title 
Guest Services Agent - part-time weekends
Location: 
Pennsylvania-Pittsburgh
Company Name: 
Wyndham Hotel Group
City: 
Pittsburgh
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

 

  General Requirements

·          Maintain a warm and friendly demeanor at all times.

·          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

·          Must be able to multitask and prioritize departmental functions to meet deadlines.

·          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

·          Attend all hotel required meetings and trainings.

·          Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.

·          Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

·          Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.

·          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

·          Must be effective in handling problems, including anticipating, preventing, id

  Education & Experience

·          College course work in related field helpful.

·          Experience in a hotel or a related field preferred.

·          High School diploma or equivalent required.

·          Computer experience required.

·          Customer Services experience preferred.

 

Physical requirements:

·          Flexible and long hours sometimes required.

·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·          Ability to stand during entire shift.

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