Join the most recognizable hotel brand
in virtually every region of the world.

Guest Services Agent Mandarin speaking

NZ - Queenstown
Date Posted:
09/11/16 22:30
Company Name:
Hilton Hotels and Resorts
A Guest Services Agent Mandarin speaking with Hilton Hotels and Resorts engages with our Guests throughout the entire hospitality experience. From check-in to check-out, a Guest Services Agent is always prepared to respond to Guest requests at the front desk and concierge, as a host, or during promotional activities.

What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?
As a Guest Service Agent, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

* Interact with all our Guests, especially our Mandarin speaking Guests
* Welcome and fulfil the check-in process for Guests and group arrivals
* Complete the check-out process for departing guests using the hotel systems
* Manage, effectively and efficiently, Guest requests, inquiries, and complaints
* Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Maximize sales revenues through up-selling and marketing programs
* Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
Guest Service Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Able to communicate fluently in Mandarin and English
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience
  • Cash handling experience
Culture and Benefits
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
As a Hilton team member you can expect to receive the following and more;
  • Team member only discount global Hilton room rates
  • Member of the Hilton Go program with interesting staff rates all over the world and discounts on F&B items.
  • Access to Hilton University training, offering more than 3000 learning programs
  • Career development planning and opportunities
Job Categories
Front Desk
Hilton Queenstown Hotel
Entry Level Position