Guest Services Agent - DoubleTree by Hilton Chicago - North Shore Conference Center

DoubleTree by Hilton Chicago - North Shore Conference Center

Location: US - IL - Skokie

Aug 8, 2017
Employer
Job Details

Guest Services Agent

The Guest Service Agent ensures a positive, lasting impression through attending to guests' needs, including, but not limited to, registration, checkout and cashiering.

 

Essential Functions include (but are not limited to):

  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and payment information.
  • Promote the hotel brand's preferred guest program and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Follow all safety and sanitation policies and procedures.
  • Perform any other duties as assigned.

 

Qualifications:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must be able to respond to guest requests and business volume quickly and efficiently.
  • Individuals in this role must be comfortable making conversation with a diverse clientele base and must be able to professionally describe the hotel and its amenities as the guest is checking in or asks about a guest's stay as they check out.
  • Possess a valid driver's license and clean driving record if required.
  • General knowledge of the city where hotel is located and its attractions.  Extensive knowledge of the hotel, its services and facilities.
  • Professional demeanor - service oriented.
  • Demonstrate ability to multi-task, manage time and work well under pressure.
  • High school or equivalent education required.
  • Minimum of one year prior customer service experience required.  Previous guest services experience within a hotel is preferred.

 

Hospitality is a 24/7 industry therefore, candidates should anticipate working weekends and holidays as needed.

EOE - M/F/D/V/SO

Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
Medical, Dental, Vision, 401k w/ company match & more!
No
No
No
Hotel/Resort
Front Desk, Administration