Guest Services Agent/Accounting Clerk
Property Name:
Wyndham Garden Chinatown
Job Title 
Guest Services Agent/Accounting Clerk
Location: 
New York-New York City
Company Name: 
Wyndham Hotel Group
City: 
New York
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

This is a part-time entry level position that may eventually become full-time.  The duties for this position include but are not limited to:

 

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Retrieve and process all deposits in accordance with hotel standards.
  • Maintain an adequate supply of cash/change and provide cash/change to all departments as needed
  • Prepare Cash Over/Short reports on a daily, monthly, and yearly basis.
  • Issue and redeem cashier banks as needed by the departments with the approval of the Operations Manager.
  • Audit cashier banks as required by hotel standards.  Maintain all documentation.
  • Process “due backs” on a timely basis.
  • Maintain all cashier contracts.
  • Process petty cash receipts and reimbursements on a regular basis and inform management of any deviation to policy.

 

 

 

The qualifications for this position include but are not limited to:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Light Accounting experience preferred.
  • Fire Safety Director Certification preferred (but not required).
     
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