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Job Summary

Property Name
Hampton Inn - Louisville
Job Title
Guest Services Agent
Location
Colorado-Boulder/Fort Collins
City
Louisville
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk, Customer Service

Guest Services Agent

About Stonebridge Companies

Our core values are what drive our Company. We strive to create a respectable, stable and enjoyable workplace, to conduct our business with integrity, to recognize and celebrate our innovative associates, to uphold quality standards, to strive for enriched service and to support the communities in our backyards. Our mission is to consistently refer to the four components of our Mission Statement for guidance during both good and turbulent times. Stonebridge Companies' vision is to be recognized as a highly respected industry leader in hotel development and a top operator of hotel assets.

Stonebridge Companies is interested in attracting and investing in talented, dedicated and highly motivated associates who want to join a progressive organization that believes their associates are their greatest asset. We believe that what lies at the heart of a great company is a place where associates are respected. We believe that when a culture of respect is paramount, associates will in turn treat our guests to the highest level of respect they can deliver. Our current and future success is based on our ability to predict associates needs, recognize their talent, cultivate and nurture those skills. What inspires our associates to want to come to work every day is the opportunity to learn and partner with inspired leaders who are active listeners that care about them.

Job Description

Our Company is a privately-owned hospitality firm that is headquartered near Denver, Colorado. Founded in 1991, it is a well-established, rapidly-growing company with a proven track record in hotel development, real estate investment and hotel operations. Our portfolio consists of more than 40 premium-branded hotels including select-service, extended stay, and full-service lodging facilities located in primary and secondary markets throughout the United States.

* Are you looking for an exciting, rewarding and progressive career in hospitality?
* Are you outgoing, adventuresome and consider yourself a people person?
* Do you enjoy making people smile and going out of your way to make them happy?
* Would you like to be a part of a successful team, motivating each other to reach far beyond our goals to grow into industry leaders?
* Are you nodding your head and thinking YES, THIS IS ME?


Then submit your application to be considered for this fantastic opportunity!

Description

Our Company is a privately-owned hospitality firm that is headquartered near Denver, Colorado. Founded in 1991, it is a well-established, rapidly-growing company with a proven track record in hotel development, real estate investment and hotel operations. Our portfolio consists of more than 40 premium-branded hotels including select-service, extended stay, and full-service lodging facilities located in primary and secondary markets throughout the United States.

Are you looking for an exciting, rewarding and progressive career in hospitality?
Are you outgoing, adventuresome and consider yourself a people person?
Do you enjoy making people smile and going out of your way to make them happy?
Would you like to be a part of a successful team, motivating each other to reach far beyond our goals to grow into industry leaders?
Are you nodding your head and thinking YES, THIS IS ME?

Then submit your application to be considered for this fantastic opportunity!

Are you an individual who enjoys working at a continuous steady pace in a passionate service environment? Do you enjoy providing great customer service, and being a part of an award-winning Hotel hospitality team? Are you an individual who enjoys working in a team oriented culture where providing outstanding and consistent quality service to others is second to none? Are you creative, with an eye for details and have excellent follow through and communication skills? Are you ready to join a dynamic Hotel and Front Office Team, with an opportunity for great career growth with an outstanding management company?

If you can answer yes to these questions then the Hampton Inn by Hilton Boulder/Louisville is where you want to be. We are seeking a highly motivated, self-determined, dynamic individual with a strong commitment to outstanding service to join our team as a Front desk agent. It is time to find the “Hamptonality” in you!

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Operate the front desk according to standard operating procedures and with exceptional guest service.
* Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
* Check registration (folio) cards for completeness, accuracy, and legibility.
* Maintain accurate cash sheet. Responsible for cash drawer balancing.
* Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
* Know emergency procedures and how to respond.
* Never say a guest’s room number out loud.
* Be knowledgeable of hotel promotions.
* Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
* Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
* Complete daily reports, audits correspondences etc. as required by your shift.
* Keep lobby and office area clean at all times,
* Set wake-up calls as dictated by your shift.
* Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
* Take and confirm credit cards for validity and acceptability.
* Lock and secure area if leaving the front desk, even if it is for a moment!
* Create incident reports for guest injuries / issues when required.
* Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
* Take and record reservations with accuracy. Confirm as requested.
* Resolve guest complaints.
* Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
* Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
* Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:
* Demonstrates accuracy and thoroughness.
* Monitors own work to ensure quality.
* Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards
* Meets or exceeds productivity standards.
* Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

* Responds to requests for service and assistance.
* Demonstrates the desire and ability to provide high quality service to both internal and external customers.
* Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE
* Asks for and offers help when needed.
* Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance
* Takes responsibility for own actions.
* Performs work with little or no supervision; works independently.
* Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

* One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to write simple correspondence.
* Ability to speak English fluently.
* Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment

• May be exposed to and use of cleaning chemicals throughout the shift

• Minimal to moderate n

Job Requirements