Guest Services Agent
Maintains a positive team environment and is responsible for ensuring compliance of “Count On Me” service standards for all guests. Our agents are to show initiative especially when it comes to anticipating our guest and operational needs.
Essential Job FunctionsResponsibilities include, but are not limited to:
Responsible for daily operation of guest service shift: Administer daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; assist with schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
Maintain positive customer and associate relationships Interact with guests and associates, answer inquiries, questions, and resolve possible satisfaction opportunities, assist new associates to resolve guest opportunities.
Supports customer service standards: Deliver Count On Me Service ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests.
4. Support audit standards: Ensure compliance with Internal Audit, Quality Assurance and Loss Prevention; maintain Regional & Departmental Operating procedures to improve guest satisfaction and quality service scores.
5. Other duties as assigned:
Assist Guest Services Management to coordinate and verify guest reservation information; other duties as assigned.