Guest Services Agent
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Guest Services Agent
Location: 
Texas-Houston
Company Name: 
Wyndham Hotel Group
City: 
Houston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medial Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of. We value our associates and their commitment to their family. 

Job Summary:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.    


Education & Experience:
  • College course work in related field helpful. 
  • Experience in a hotel or a related field preferred.  
  • High School diploma or equivalent required. 
  • Computer experience required. 
  • Customer Services experience preferred. 
Physical Requirements:

  • Flexible and long hours sometimes required. 
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push or otherwise move objects. 
  • Ability to stand during entire shift. 
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).



General Requirements

·         
Maintain
a warm and friendly demeanor at all times.

·         
Must
be able to effectively communicate both verbally and written, with all level of
employees and guests in an attentive, friendly, courteous and service oriented
manner.

·         
Must
be effective at listening to, understanding, and clarifying concerns raised by
employees and guests.

·         
Must
be able to multitask and prioritize departmental functions to meet deadlines.

·         
Approach
all encounters with guests and employees in an attentive, friendly, courteous
and service-oriented manner.

·         
Attend
all hotel required meetings and trainings.

·         
Maintain
regular attendance in compliance with Wyndham Hotel Group  Standards, as required by scheduling, which
will vary according to the needs of the hotel.

·         
Maintain
high standards of personal appearance and grooming, which includes wearing the
proper uniform and nametag.

·         
Comply
with Wyndham Hotel Group Standards and regulations to encourage safe and
efficient hotel operations.

·         
Maximize
efforts towards productivity, identify problem areas and assist in implementing
solutions.

·         
Must
be effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.

·         
Must
be able to understand and apply complex information, data, etc. from various
sources to meet appropriate objectives.

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