Guest Services Agent

Swissôtel Sydney

Location: AU - Sydney

10/11/16 17:30
Employer
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

(Hotel description – mandatory)
(Outlet/Department description – optional)

Guest Service Agent

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

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To consistently offer professional, friendly and engaging service

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To greet, check in and settle guest accounts while ensuring all service standards are followed

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To assist guests regarding hotel facilities in an informative and helpful way

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To follow department policies, procedures and service standards

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To follow all safety policies

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Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

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Previous customer related experience an asset

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Previous PMS experience an asset

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Computer literate in Microsoft Window applications an asset

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Must be able to type 25 words per minute

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Must possess a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Job Level
: Colleague

Schedule
: Full-time

Shift
: Rotating / Shift Work

Travel
: No

Closing Date
: 10.Dec.2016, 4:59:00 AM

Job Number:
SSY00239