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Guest Services Agent
Property Name
Costa d'Este Beach Resort
Job Title
Guest Services Agent
Vero Beach
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

An outgoing individual that is looking to grow with a fun, progressive company. This person is committed in providing the highest levels of service. Work as part of the Guest Services Team, providing excellent customer service for our guests.

What You Will Be Doing

  • Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in the guest. They will ensure they collect the guest's information required for their stay along with explaining hotel policies and procedures in a professional manner.
  • You will ensure that proper payment methods are collected along with recording any special requests from the guest.
  • You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Engages with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed.
  • Maintain the highest level of employee/guest relations.
  • You will be constantly interacting with resort staff in a professional manner, assisting other departments with necessary information.
  • Maintain a good working relationship with all Departments.
  • Enthusiastically collecting guest feedback/comment cards.
  • When there is down time, you will assist the reservations department with taking guest reservations in a professional manner. This will also occur when the reservations department closes for the day.
  • "Be the difference" with all guest and employees and do more than just “the norm".

Who You Will Be Working With

The front desk agent will be the newest addition to the team. They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.   The front desk agent responds to the Front Office Manager and Front Office Supervisor.

Job Requirements

Technical Requirements:

  • Excellent written and verbal skills.
  • Must be able to type accurately (at least 35 words per minute).
  • Excellent oral and communication skills.
  • Computer literate. Experience with the Maestro system is a plus.
  • At least two years’ experience in a service industry with direct contact with the public, preferably in the hospitality industry.
  • Ability to work in a team environment is a must.
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing. Mats are provided for additional support.
  • Ability to multi-task and able to effectively resolve guest issues when they occur.
  • Must have a flexible schedule including availability on weekends and holidays.

Educational Requirements:

  • High school diploma or equivalent experience/training Ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language.


  • Free Meal
  • Company Match Paid 401-k
  • Company Hotel Discounts
  • An Equal Opportunity Employer

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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