Guest Services Agent
Property Name:
Wyndham New Orleans - French Quarter
Job Title 
Guest Services Agent
Location: 
Louisiana-New Orleans
Company Name: 
Wyndham Hotel Group
City: 
New Orleans
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Guest Services Agent

 

Envision your career with one of the world's hotel companies, Wyndham Worldwide. With over 2,000 associates across the globe, you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Worldwide is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Worldwide's full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
Process check-in/check-out of guests, collect money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  1. Process guest check-in and check-out, and collect money in accordance with established procedures including accountability for daily collection processing.
  2. Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction.
  3. Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.
  4. Rectify guest statements for any credits and/or charges as necessary.
  5. Prepare arrival packets in accordance with established protocol for guest arrivals.
  6. Use computer to process reservations via telephone and/or walk-in's, adhering established Customer Service Standards.
  7. Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times.
  8. Prepare daily bank audits and other reports as required.
  9. Responsible for key control.
  10. Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
  11. Perform other duties as assigned.

 

Education & Experience

·          College course work in related field helpful.

·          Experience in a hotel or a related field preferred.

·          High School diploma or equivalent required.

·          Computer experience required.

·          Customer Services experience preferred.

 


 

Physical requirements:

·          Flexible and long hours sometimes required.

·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·         

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