At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
Ability to effectively communicate in the English language.
This position requires a minimum formal education of a high school diploma or equivalent. Some job-related experience preferred.
Valid driver’s license for the applicable state with no infractions.
Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms).
Must be 18 years of age or older.
Meets and greets guests. Solves guest related problems within scope of ability. Must be able to communicate effectively if guest related problem(s) are not within scope of ability.
Be able to explain features of the guest room including operation of radio, television, telephone, in-room movie system, etc.
Enters wake-up call requests into PBX system.
Answers phones and relays messages to guests and employees. Directs telephone calls, internal and external, to the proper party.
Transports guests in complimentary shuttle as needed.
The Guest Services Agent is responsible for opening doors for clients or personnel, room deliveries, handling luggage for clients, and special deliveries or errands.
Listen and respond to guest inquiries using a positive, clear speaking voice.
Be knowledgeable of local area including dining, pharmacies, churches, and shopping. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc.
Handle all guest requests and questions in an efficient manner.
Adhere to the policies of the hotel as set forth in the Employee Handbook and report any observed violations to Human Resources.
Maintaining the highest level of employee/guest relations.