Guest Services Agent
Property Name:
Wyndham Irvine Orange County Airport
Job Title 
Guest Services Agent
Location: 
California-Orange County/Anaheim
Company Name: 
Wyndham Hotel Group
City: 
Irvine
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Job Description - Guest Services Agent
 
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
         The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property
Job Duties
  • Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. 
  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  • Responsible for key control and preparing bank audits.
  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Qualifications
  • Ability to multi-task and work in a fast paced environment
  • Excellent customer service skills
  • Education:  High School diploma or equivalent required
  • Experience:  Telephone marketing/sales experience
Advertisement