Guest Services Agent
Property Name:
Wyndham Santa Monica - At the Pier
Job Title 
Guest Services Agent
Location: 
California-Los Angeles/Long Beach
Company Name: 
Wyndham Hotel Group
City: 
Santa Monica
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

 

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.
 
Job Description
Wyndham Hotel Group is searching for a Guest Service Agent to work at our beautiful Wyndham property in Santa Monica, CA.  This position is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
 
Responsibilities will include but not be limited to:
  • Greet and welcome all guests approaching the front desk in accordance with company standards.
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Provide guests local information regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Maintain and market all rates, packages and special promotions.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. 
  • Overall Service Score WynReview of a minimum of 4. 
  • Demonstrate the COM! Service qualities at all times of Be Responsive, Be Respectful and deliver a great customer experience. 
  • Support the team goal of Wyndham Rewards enrollments per month.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Perform other duties as requested by management.
Basic Qualifications
  • High School diploma or equivalent required.
  • Minimum 1 year experience using a point of sale, reservation and/or Microsoft office suite system required. Opera preferred.
 
Preferred Qualifications
  • In person customer service experience in a hotel environment preferred.
  • Ability to maintain a warm and friendly demeanor at all times.
  • Strong communication skills both verbally and written, with all levels of associates and guests while providing an attentive, friendly, courteous and service oriented support.
  • Ability to listen to, understand, and clarify concerns raised by guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Willing to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Strong ability to maintain confidentiality of information.
  • Be able to show initiative, including anticipating guest or operational needs.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)
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