Guest Services Agent
Property Name:
Silverado Resort & Spa
Job Title 
Guest Services Agent
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Join the Silverado Family!


Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Guest Services Agent. Imagine being at the forefront of the hospitality industry with a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.


The Guest Services Agent is responsible for:

  • Greeting all guests in a friendly and warm manner; performing guest check-in and check-out; and solving guest-related problems in a timely and professional manner.

  • Entering guest data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system.

  • Overseeing all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Accounting for all cash and making deposits in accordance with hotel and company policies.

  • Assisting guests in navigating our gorgeous property and providing information on Resort services. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.


As part of the Guest Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.


Our team is:

• Dedicated to exceeding service standards and providing services of the highest caliber.

• Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.


OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.


Silverado Resort and Spa offers a competitive salary and benefits package.


Education & Experience

·        College course work in related field helpful.

·        Experience in a hotel or a related field preferred.

·        High School diploma or equivalent required.

·        Computer experience required.

·        Customer Services experience preferred.



Physical requirements:

·        Flexible and long hours sometimes required.

·        Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.