Front Desk Supervisor (Guest Service Supervisor)

Crowne Plaza Portland Downtown

Location: US - OR - Portland

Aug 10, 2017
Crowne Plaza Portland Downtown
Job Details

Hollander Hospitality is seeking a Guest Service Supervisor for our Crowne Plaza Hotel in Portland, OR. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

To apply for this position, please APPLY ONLINE at our corporate website:


- Full Time


- Monday – Sunday; Flexible schedule, must be available weekends and holidays


- $14.00 per hour; $15.30 with more than 3 yrs experience


  • Paid Sick Time or Paid Time Off

  • Hotel travel discounts

  • Employee Assistance Programs

  • Subsidized Annual Tri-Met Bus Pass

For eligible employees:

  • Holiday pay

  • Insurance - Medical, Dental, Vision

  • Life Insurance and Supplemental Life Insurance

  • 401k with employer matching contribution


Knowledge of:

  • Principals of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

  • Standard cash handling procedures

  • Front office operations and emergency procedures

  • Property management system and downtime procedures

Skills and Ability to:

  • Successfully lead, motivate and train staff

  • Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs

  • Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely

  • Add, subtract, multiply and divide quickly and accurately

  • Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system

  • Meet attendance requirements with dependability and consistency

  • Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively

  • Manage one’s time in order to meet productivity standards

  • Multi-task and maintain composure while handling frequent interruptions

Education and Experience

  • High school diploma or equivalent

  • One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment


    Medium Work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    This work requires the following physical activities: Standing, pulling, grasping, seeing, crouching, lifting, hearing, reaching, pushing, repetitive motions, talking.


    Hollander Investments, Inc., based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.

    Drug Free Workplace, Equal Opportunity Employer

Additional Details
US $14.00-US $15.30 / Day
Applicants who do not already have legal permission to work in the United States will not be considered.
Complimentary parking on most days
Front Desk