Front Desk Agent (Guest Service Rep)

Crowne Plaza Portland Downtown

Location: US - OR - Portland

Aug 10, 2017
Crowne Plaza Portland Downtown
Employer
Job Details

Hollander Hospitality is seeking a Guest Service Representative for our Crowne Plaza hotel in Portland, OR. The Guest Service Representative provides outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

To apply for this position, please APPLY ONLINE at our corporate website: http://www.hollanderhospitality.com/careers

STATUS:

- Full Time

SCHEDULE:

- Monday - Sunday, flexible schedule; must be available weekends and holidays

RATE OF PAY:

- $12.50-13.55

BENEFITS AND PERKS:

  • Paid Sick Time or Paid Time Off

  • Hotel travel discounts

  • Employee Assistance Programs

  • Subsidized Annual Tri-Met Bus Pass

For eligible employees:

  • Holiday pay

  • Insurance - Medical, Dental, Vision

  • Life Insurance and Supplemental Life Insurance

  • 401K with employer matching contribution

QUALIFICATIONS:

Knowledge of:

  • Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

  • Standard cash handling procedures

Skills and Ability to:

  • Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs

  • Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely

  • Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops

  • Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system

  • Meet attendance requirements with dependability and consistency

  • Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively

  • Manage one’s time in order to meet productivity standards

  • Multi-task and maintain composure and accuracy while handling frequent interruptions

Education and Experience

  • High school diploma or equivalent

  • At least one year experience providing customer service directly to the public

Medium Work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to grasp, see, crouch, lift, reach, perform repetitive motions.

ABOUT US

Hollander Investments, Inc., based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.

Drug Free Workplace, Equal Opportunity Employer

Additional Details
Immediately
US $12.50-US $13.55 / Day
No
Applicants who do not already have legal permission to work in the United States will not be considered.
Complimentary Parking on most days
No
No
Yes
Hotel/Resort
Front Desk