Guest Service Ambassador
Property Name:
Hyatt Chicago Magnificent Mile
Job Title: 
Guest Service Ambassador
Location: 
Illinois-Chicago
Company Name: 
City: 
Chicago
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position? 
Yes
Bonus Pay: 
No
Accommodation: 
No
 
Delivering hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotels & Resorts, you become family. Join us today!
Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

Inspired by our vibrant downtown setting, our Chicago Magnificent Mile hotel offers engaging, flexible spaces for relaxing, working, socializing, and dining. With a fresh, contemporary design, our re-invented metro hotel offers wonderful dining, dynamic meeting and event space, and beautifully renovated guestrooms and suites so you can work and rest in comfort. Once you experience this inviting hotel, you will find yourself loving our spin on “Midwestern Hospitality.”

Position Info

The Guest Services Ambassador coordinates concierge type services for the guests and sets positive tone for arrival experience. Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Provides extra touches and ensures guest satisfaction to differentiate the hotel from competitors with unmatched levels of service.

QUALIFICATIONS:
• Prefer 1+ year customer service experience in hotels.
• Familiarity with local area and attractions
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning.
• Ability to communicate effectively with the public and other Team Members.
• Strong computer skills.
• Present confident and professional appearance.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
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