Guest Service Agent: Part time
Loews Annapolis Hotel, a 215 room full service hotel in downtow Annapolis, Maryland is seeking an outgoing, customer oriented individual to WOW our guests with world class service as a Guest Service Agent. Guest Service Agents are responsible for providing a supremely comfortable and vibrant atmosphere to all Hotel guests and team members. Floating from Front Desk, concierge & Telecommunications (whatever the guest needs!), duties and responsibilities, this individual will be handling duties such check ins, checks outs, all front desk responsibilities, responding to guest concerns and answering questions with empathy, handling in incoming guest calls, working with guests on the premier level in the morning and bringing a bright attitude to work every day which is what this job is all about!
As a part time team members, the hours will be approximately 24 hours a week based on business needs. The ability to work weekends is required.
Part time team members are able to receive the following benefits in addition to competitive ages: free parking and free local bus passes, free shift meals when working,free uniforms and uniform care, direct deposit, access to the partnering credit union, free uniform and uniform care, paid holidays, access to low cost supplemental benefits and eligibility to participate in the Team Member travel program!
Loews Annapolis Hotel is a drug free workplace. Candidates being considered for employment with Loews Annapolis Hotel must pass a pre-employment drug test and full background check.
This position requires a friendly, positive, well spoken and polished individual that enjoys working with people in all situations. Enjoyment and comfort with guest interaction is required this position handles guest concerns and questions as well as makes recommendations. Candidates should have proven, effective multi tasking experience and excel at working in autonomous, fast paced environments.
Previous experience in an upscale Hotel is not required, previous customer service experience in an upscale environment is preferred. Good computer skills, excellent communications skills (written and oral), experience with cash handling and the ability to stand on your feet for up to eight hours is required. He or she must be able to work a flexible schedule as noted above, and should be naturally friendly, outgoing, neat and tidy in appearance, have leadership skills and enjoy responsibility. Computer skills are necessary.
Loews Hotels is an Equal Opportunity Employer committed to a diverse workforce.
Drug free employer
Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.
Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.
At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:
- Pay that meets or exceeds area standards
- Retirement (401-K) and incentive plans
- Medical and dental coverage
- Short and long-term disability
- Life insurance
- Holiday and vacation pay
- Team member assistance plans
- Career development programs
- Tuition reimbursement programs
Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V