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Guest Service Agent | Tempe
Property Name
AC Hotel Phoenix Tempe/Downtown
Job Title
Guest Service Agent | Tempe
Company Name
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Front Desk

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

We have an exciting opportunity to join our newly opened AC Hotel Tempe, a 159-room lifestyle select service hotel, as a Guest Service Agent. 

Are you an enthusiastic team player that enjoys interacting and providing exemplary service to customers? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If the answer is YES, AC Hotel Tempe and Pacific Hospitality Group is looking for you!

Job Summary:

The Guest Service Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and also performing other Front Office responsibilities.

Essential Duties/Responsibilities:

  • Greet all guests with a warm welcome
  • Check guests in and out of rooms, as well as assigning rooms to guests
  • Answers telephones and takes messages when needed
  • May make, confirm or cancel guest reservations
  • Assists guests when shuttle services are requested
  • Computes bills and collects payment for guests
  • Replenish Computer Paper Supply
  • Assist Night Audit team members with posting and balancing of shift work
  • Attend all meetings as requested or assigned
  • Special projects as assigned by management

Job Requirements:

  • Must be willing to work weekends and holidays
  • Ability to interact with all associates and guests of the hotel
  • Must be able to stand for an 8-hour shift
  • Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards
  • Intermediate level computer skills and knowledge of MS Excel required
  • Ability to work under minimal supervision
  • Read, write and speak English fluently
  • Ability to communicate effectively with the public and other associates

Ideal candidates will have:

  • Guest Service/Front Office experience
  • Hotel experience preferred
  • High School Diploma/GED
  • CPR certification and/or first aid training preferred

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk.  The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds.  Specific vision abilities constantly required are near vision and occasionally required include close and far vision.  Finger dexterity is required to operate a computer keyboard and calculator.                

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

AC Hotel Phoenix Tempe/Downtown is an equal opportunity and E-Verify Employer M/F/V/D


(ref. 20985)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.