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60798323B00F0DF6

Job Summary

Property Name
DoubleTree by Hilton Hotel Portland - Beaverton
Job Title
Guest Service Agent/ Relief Hotel Night Auditor
Location
Oregon-Portland
City
Beaverton
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.

Guest Service Agent/ Relief Hotel Night Auditor


Job overview

As a Front Desk Agent and relief Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel's income and expenses for the current 24 hour period. Night Audit shifts run from Saturday and Sundays from 10pm-6am. Front Desk Shifts will fill in three other shifts toensure 40 hours of work.

The ideal candidate will:

  • Have one year of hotel, customer service and/or accounting experience.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have strong computer skills and brand POS experience.
  • May fulfill Manager on Duty shifts.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions
Requirements


Apply Now