Guest Service Agent / Night Auditor
Property Name:
Wyndham Philadelphia Historic District
Job Title 
Guest Service Agent / Night Auditor
Location: 
Pennsylvania-Philadelphia
Company Name: 
Wyndham Hotel Group
City: 
Philadelphia
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Wyndham Philadelphia Historic Districtis a contemporary urban hotel with an inviting mix of high-tech spaces and décor that reflects the Old City charm. Located in Philadelphia's historic district, surrounded by reassures of American Heritage, our hotel is an inviting destination where vacation and business travels can work, relax, dine, meet and embrace the culture of the City of Brotherly Love.

 

Currently, the Wyndham Philadelphia Historic District Hotel is looking for a talented  Guest Service Agent to be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

 

Fundamental Requirements

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. 
  • Assist guests with safe deposit boxes.
  • Review Front Office log and Trace File daily.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions. Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Have knowledge of emergency procedures and assist as needed.
  • Be familiar with hospitality terminology. Handle check-ins and checkouts in a friendly, efficient and courteous manner
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.

 

Night-Auditor

  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be willing to cross train in other accounting or hotel-related areas.
  • Must be able to prioritize job functions in order to meet deadlines.
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Respond to governmental inquiries upon receipt. 

 


 

Education & Experience: 
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.

 
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

 
Applicants must already possess legal authorization to work in the United States for consideration. Wyndham Hotel Group is a drug-free workplace and employment is contingent upon a satisfactory background check and drug test. 
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