Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
AC Hotel Irvine is seeking an enthusiastic, dynamic individual to join our team as a Guest Service Agent.
Are you an enthusiastic team player that enjoys interacting and creating exceptional and memorable guest experiences? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?
If the answer is YES, AC Hotel Irvine, a brand new hotel targeted to open in March 2017 has an opportunity for you!
The Guest Service Agent provides warm and welcoming experience for all guests and visitors. The Guest Service Agent handles all aspects of guest registration/check-in and checkout procedures, provides special assistance and information about the hotel, hotel amenities, and local area attractions and resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. The Guest Service Agent enters information into computer system, collects funds and runs necessary reports and seeks opportunities to maximize revenue.
The ideal candidate will have:
While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is regularly required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. Frequent visits to individual resort properties, of such facilities which have a wide diversity of topography are required. The employee must occasionally lift and/or move office supplies weighing up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator and other office/restaurant equipment.
For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.
AC Hotel Irvine is an equal opportunity and E-Verify employer M/F/V/D