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4D2E2A69C8177BCE
Guest Service Agent | Irvine
Property Name
AC Hotel Irvine by Marriott
Job Title
Guest Service Agent | Irvine
Location
California-Orange County/Anaheim
City
Irvine
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


AC Hotel Irvine is seeking an enthusiastic, dynamic individual to join our team as a Guest Service Agent.

Are you an enthusiastic team player that enjoys interacting and creating exceptional and memorable guest experiences? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If the answer is YES, AC Hotel Irvine, a brand new hotel targeted to open in March 2017 has an opportunity for you!

Job Summary:

The Guest Service Agent provides warm and welcoming experience for all guests and visitors. The Guest Service Agent handles all aspects of guest registration/check-in and checkout procedures, provides special assistance and information about the hotel, hotel amenities, and local area attractions and resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. The Guest Service Agent enters information into computer system, collects funds and runs necessary reports and seeks opportunities to maximize revenue.

Essential Duties/Responsibilities:

  • Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel and hotel amenities
  • Registers hotel guest by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue
  • Directs guest to hotel rooms by showing room locations on a hotel map
  • Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger
  • Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork
  • Maintains accuracy of cash banks. Balances funds and provides change
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
  • Receives and responds to incoming telephone calls from the public and guests. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction

Job requirements:

  • Must be available to work weekends, day or evening shifts, and holidays
  • Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction
  • May be required to possess a Food Handler's certificate if assigned to the night shift

The ideal candidate will have:

  • Guest service or customer service experience desired
  • Able to work independently with minimal guidance and as part of a team
  • High attention to detail
  • Able to work effectively in a fast-paced environment

Physical demands:

While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear.  The employee is regularly required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch.  Frequent visits to individual resort properties, of such facilities which have a wide diversity of topography are required. The employee must occasionally lift and/or move office supplies weighing up to 70 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Finger dexterity is required to operate a computer keyboard, calculator and other office/restaurant equipment. 

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

AC Hotel Irvine is an equal opportunity and E-Verify employer M/F/V/D


(ref. 21429)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.