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Guest Service Agent II
Property Name:
Mandarin Oriental Hotel Hong Kong - The Excelsior
Date Posted:
11/16/16 3:45 AM
HK - Causeway Bay

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Passionate team players are invited to bring our 'Legendary Quality Service' to new heights

The Excelsior, Hong Kong invites applications for the below position:

Job Responsibilities:

  • To provide prompt and attentive service to hotel guest, handle guest registration in a courteous manner, carries out function and duties according to performance standards as set-forth by management
  • To contribute effort to form team work to ensure highest services standards are being maintained

Job Requirements:

  • Degree or diploma holder in hotel management with a minimum of two years relevant experience in a similar capacity gained with a sizeable luxury hotel
  • Possess energy and take pride in serving customers
  • Sensitive to cultural differences and ability to deal with unexpected events
  • Ability to communicate in English, Cantonese, and Mandarin with guests, colleagues and management in a professional manner
  • Outstanding customer service, interpersonal, and presentation skills

We offer competitive salary and benefits package to successful candidates. Please send your résumé with expected salary to:

Director of Human Resources
The Excelsior, Hong Kong
281 Gloucester Road
Causeway Bay
Hong Kong
Fax: 2240-0797 E-mail:

Owned and managed by Mandarin Oriental Hotel Group
"We are an equal opportunity employer"

(ref. 23377)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D