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4F1E064488CD5423
Guest Service Agent | Huntington Beach
Property Name
Paséa Hotel & Spa
Job Title
Guest Service Agent | Huntington Beach
Location
California-Orange County/Anaheim
Company Name
City
Huntington Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Paséa Hotel & Spa is seeking a Guest Service Agent to join our team!

Are you an enthusiastic team player that enjoys interacting with co-workers and customers with great tact and charm? Do you have a pro-active nature and an "I can help you" attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If the answer is YES, Paséa Hotel & Spa is looking for you!

Paséa Hotel & Spa is part of The Meritage Collection. The Meritage Collection is a new, reimagined experience that offers a variety of distinctive properties in renowned California destinations. From Napa Valley to Santa Barbara to Newport Beach and La Jolla, the Meritage Collection provides a truly inspiring and unique variety of experiences. Each property within the collection offers a perfect balance of life and style that has been reimagined to revive the typical meeting or event. From the upscale accommodations, to the unique amenities, distinctive California locales, personalized service, and invigorating lifestyle products, each guest will find exactly what they came for, and more. No matter which location you visit along the West Coast, you'll discover a uniquely tailored experience and an innovative approach to life and style beyond your expectations or imagination. Life should stimulate the soul, reinvigorate the spirit, and enlighten the mind. Welcome to the Meritage Collection.

Job Summary:

The Guest Service Agent reports to the Front Desk Manager and provides outstanding service to all guests on a consistent and daily basis.  The Guest Service Agent ensures a smooth operation of check-ins and check-outs, daily guest satisfaction as well as assist with rectifying issues that arise. 

Essential Duties/Responsibilities:

  • Provide outstanding face-to-face guest interaction
  • Working effectively to resolve customer complaints
  • Acquiring guest information and guest payment
  • Dealing with guest requests in a timely fashion and follow up calls
  • Internal communication between departments, turn over rooms, VIP guest, and provide guest requests amenities
  • Noting reservation and consistent follow up on VIP guests
  • Proper phone etiquette and handling

Job Requirements:

  • Excellent customer service skills a must
  • Strong interpersonal/communication skills
  • Able to work effectively in a fast-paced environment
  • Flexible work schedule including weekends and holidays based on business demands

 Ideal Candidate will have:

  • Previous hotel front desk or customer service experience a plus

Physical Requirements:

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch. Must be able to lift/move and exert around 50 pounds of force occasionally, carry, push, and pull or otherwise move objects. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment.

About Our Property:

In Spanish, paséa means to take a stroll, and combines the words "Pacific" and "sea", evoking a slow and steady pace.  The new hotel will be a modern oasis with an unrivaled sense of clean coastal style, while making guests feel comfortable with sand between their toes.

The new Paséa Hotel & Spa is a short walk from the Huntington Beach Pier, which draws an estimated 16.3 million visitors annually.  The property will be designed by renowned international hotel architect WATG, with the guest rooms designed by Monogram by Callison, interior public spaces by Kay Lang + Associates, and the restaurant and bar by Costa Mesa-based Hatch Design Group.

About Our Company:

Pacific Hospitality Group (PHG) has maintained a strategic vision and strong core values as guiding principles for business success.  With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.  PHG manages, develops, finances, and owns hotels and resorts primarily located in California.

Paséa Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D


(ref. 24153)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.