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309313

Position Details

Company:
Loews Annapolis Hotel
Property:
Loews Annapolis Hotel
Location:
Maryland-Baltimore
Management Position:
No
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
Front Desk
Job Availability:
Immediately

Guest Service Agent full time

Position Summary

Loews Annapolis Hotel, a 215 room full service, upscale Hotel in downtown Annapolis is seeking a friendly, polished and well spoken individual for a full time Guest Service Agent for the Front Office.

For more information on Loews Annapolis Hotel, please visit www.loewshotels.com/Annapolis

Guest Service Agents performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel.  Registers guests, assigns rooms, settles guest accounts, and reconciles guest revenue statements, answers incoming/in house phone lines, directs phone calls and/or taking messages, coordinates communication among hotel personnel, receives, processes and performs wake up calls for guests, maintains records and/or files of all communication and activities, and coordinates with other hotel departments to satisfy guest requests.  Handles Concierge duties as well.

Specific job responsibilities include but aren't limited to:

  • Welcome and register guests in an outstandingly friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
  • Obtain necessary credit and payment information from guests
  • Provide check cashing and foreign currency conversion for hotel guests
  • Coordinate with other hotel departments to satisfy guest requests
  • Provide detailed information about hotel facilities and operating hours
  • Notify Housekeeping of all special requests, late checkouts, room changes, and day use rooms
  • Post charges received by the Front Desk from other hotel outlets
  • Adhere completely to all Loews Hotels Star Service standards
  • Sell rooms in accordance with Reservations  sales strategies
  • Operates multi line call equipment
  • Answers phones in a polite and professional manner
  • Uses computer to verify identity
  • Receive and transmit guest messages
  • Send, receive, and ensure prompt delivery of guest faxes
  • Set up and provide guest wake up calls:  receive process and perform.
  • Serves as communications Hub during emergency procedures
  • Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies
  • Other duties as assigned and outlined during the interview

The position is full time and is required to be able to work a flexible schedule to include weekends and holidays.  As a full time team member, the GSA is eligible to participate in our generous benefit program which includes:

  • low costs health benefit program: medical/prescription/dental/vision
  • paid vacation and sick/personal time
  • paid holidays
  • free life insurance
  • free uniform and uniform care
  • free on site parking
  • free shift meals
  • free access to an Employee Assistance program
  • access to low cost short and long term disability benefits
  • access to Loews team member travel benefits
  • low cost membership to 24 Hour Fitness, Annapolis
  • Bereavement and Pet Bereavement leave
  • Paid maternity/paternity leave
  • Tuition reimbursement
  • 401k with Company match
Required Skills and Experience

The candidate will have the following knowledge, skills and abilities to be considered for this position:

  • At least one year of experience in an upscale, fast paced customer service environment
  • General knowledge of local sites and area
  • Excellent communication skills – oral and written
  • Excellent guest service skills
  • Able to work a flexible schedule, including nights, weekends and holidays
  • Must be able to stand and/or sit for an eight-hour shift

Preferred knowledge, skills and abilities:

  • Experience handling multi phone line telephone systems
  • High school diploma or equivalent
  • Minimum 6 months Front Desk experience at a comparable quality hotel or equivalent, more is preferred
  • general knowledge of hotel departments

Qualified and interested candidates should submit their resume to:

www.loewshotels.com/careers-en

 

Loews Hotels is an Equal Opportunity Employer committed to a diverse workforce.

Drug free employer, we conduct pre-employment drug test

E-verify participant

M/F/D/V

EEO

Contact Name:
Jennifer Powell
Title:
Human Resources Director
Phone:
410-263-7777
Address:
126 West Street
Job Line 410-295-FAST
Annapolis, MD, US
Bonus:
No
Other Benefits:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V