Guest Service Agent - FT

Property Name
Starwood Hotels & Resorts Canada
Job Title
Guest Service Agent - FT
Company Name
Starwood Hotels & Resorts Canada
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
Bonus Pay
Position Categories
Front Desk

Our Core Belief

Our core belief that people want a better way to experience the world extends not only to our guests and customers, but to our global team of associates, too. A career at Starwood is like no other. If you are ready to support a better way to experience the world and be challenged to deliver your best, we are the company for you.

Guest Service Agent - FT


Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.


Celebrating 30 years of incredible service in 2013, The Westin Ottawa ensures our guests experience the essence of renewal and tranquility in the nation’s capital. Located in the heart of the city, The Westin Ottawa is the destination for business and leisure guests alike. Complementing the Westin’s ambience are its indoor walkways to both the Rideau Centre Shopping Mall and Shaw Convention Centre. The ideal location of The Westin Ottawa provides guests an opportunity for exploration of the many historical and cultural elements of the city. Westin becomes a haven for the body, mind and soul when guests enjoy the luxury of the WestinWORKOUT® Gym, a state-of-the-art fitness facility boasting a spectacular view of the capital via floor-to-ceiling windows. The heated, indoor salt water pool provides a healthier alternative, unique amongst the city’s hotels. In partnership with Executive Fitness Leaders, Ottawa’s premiere fitness experts, The Westin Ottawa responds to guests’ needs in maintaining a healthy lifestyle. The guests in our community and our associates can also take advantage of this cutting edge facility. Renewal also awaits in Daly’s restaurant, our breakfast only restaurant. Relax over delicious selections prepared by The Westin Ottawa’s culinary professionals, Our incredible culinary team prepares healthy and delicious menus based on the Super Foods concept. Recently renovated, The Westin Ottawa’s 44, 000 square feet of meeting space and 496 spacious guest rooms and suites provide guests with an elevated sense of comfort and tranquility. The Westin’s renowned Heavenly Bed® provides the ultimate vantage point for spectacular views of the Rideau Canal and Byward Market from floor-to-ceiling guest room windows.


Guest Services/Front Desk

Job Description

This integral individual personally greets and welcomes our guests as they begin their memorable stay with us. Our guest service agents register clients into the computer system, verify reservation requests, address, and credit information and ensure that the foundation is created for personal, instinctive and renewing experiences at The Westin Ottawa. As part of our Starwood Preferred Guest Program, agents enroll new members and provide recognition and benefits to all present members. Upon departure, our agents verify payment for guests’ accounts and empower themselves to ensure all clients had a very pleasurable stay. They will and act immediately to address any questions or concerns from our guests and let them know we look forward to having them stay with us again. Deadline for Internal Applicants: November 17, 2016


▪ Must possess excellent verbal and written communication skills. ▪ Fluently Bilingual in both official languages (French and English) is required. ▪ Must possess excellent computer skills and an ability to work under pressure at times. ▪ Must possess excellent time management and multitasking skills. ▪ Must possess excellent customer service skills: friendly, welcoming and professional at all times. ▪ Must be detail-oriented. ▪ Must be a team player. ▪ Must have an Energetic and enthusiastic personality. ▪ Must be able to create personal connections with both our internal and external guests. ▪ Minimum of two years’ experience in a customer service environment. ▪ Previous experience as a Front Desk Agent strongly preferred. ▪ Previous experience working in a Starwood Hotel is preferred. ▪ Knowledge of Lightspeed PMS system is preferred. ▪ Must have excellent knowledge of the City of Ottawa and surrounding tourism sites. ▪ Diploma or certificate in Hotel & Restaurant Management or the equivalent is preferred. ▪ Must be able to work evening shifts and overnight shifts which will include weekends and holidays.