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E06A87F2B84195E0
Guest Service Agent
Property Name
Deloitte Conference Center of Canada
Job Title
Guest Service Agent
Location
Ontario-Toronto/GTA
City
Toronto
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

BASIC FUNCTION: The Guest Service Agent is responsible for greeting/receiving, and directing guests from various points of arrival in Toronto, into our hotel partner location and the various Deloitte University North spaces.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:


    High school diploma or equivalent.
    Two or more years of Guest/Customer Service experience.
    Excellent customer service skills.
    Pleasant personality.

ESSENTIAL FUNCTIONS:


    Knowledge of Hotel services and amenities.
    Knowledge of Deloitte Tower BAE/DU North services and amenities.
    Having extensive knowledge of local attractions and events such as sporting events, concerts,
parades, celebrations and exhibitions.
    Handling Hotel and Deloitte Tower queries including but not limited to visitor parking; move-ins/outs; communication memos; shipping and handling of mail and packages; security issues.
    The ability to make dining referrals, and reservations based on the guests desires, needs and expectations.
    Developing professional and genuine relationships with all stakeholders in the Deloitte community.
    Fulfilling guest amenity/special requests including the organizing of amenities in the guest and meeting rooms
    Assisting the Floor Concierge and Conference Services Managers when business levels dictate.
 

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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