At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
High school diploma or equivalent.
Two or more years of Guest/Customer Service experience.
Excellent customer service skills.
Knowledge of Hotel services and amenities.
Knowledge of Deloitte Tower BAE/DU North services and amenities.
Having extensive knowledge of local attractions and events such as sporting events, concerts,
parades, celebrations and exhibitions.
Handling Hotel and Deloitte Tower queries including but not limited to visitor parking; move-ins/outs; communication memos; shipping and handling of mail and packages; security issues.
The ability to make dining referrals, and reservations based on the guests desires, needs and expectations.
Developing professional and genuine relationships with all stakeholders in the Deloitte community.
Fulfilling guest amenity/special requests including the organizing of amenities in the guest and meeting rooms
Assisting the Floor Concierge and Conference Services Managers when business levels dictate.