Property Name
Starwood Hotels & Resorts Canada
Job Title
Guest Service Agent
Location
Alberta-Edmonton
Company Name
Starwood Hotels & Resorts Canada
City
Edmonton
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

Our Core Belief

Our core belief that people want a better way to experience the world extends not only to our guests and customers, but to our global team of associates, too. A career at Starwood is like no other. If you are ready to support a better way to experience the world and be challenged to deliver your best, we are the company for you.

Guest Service Agent

Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.. The company is an equal opportunity employer encouraging diversity on the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, (including pregnancy), age religion, disability, sexual orientation or veteran status, or any other status or characteristic as protected by law.

Location

Located in the heart of downtown, The Westin Edmonton is the city's premier hotel, located near the arts district, theatres and shopping, and connected to the vast Shaw Conference Center. The hotel has earned awards for exceptional service, and you will discover elegant function space and relaxing guest rooms. We believe in exceeding expectations, have a passion for excellence, value innovation and believe in integrity. We invest in our associates with world class training and development, competitive benefits and a warm caring environment.

Department

The Front Office is a high guest contact area that is one of the first points of contact for our guests and creates a lasting impression for all guests as they arrive and leave the hotel.

Job Description

The Guest Service Agent will work on the Front Desk or in the Command Centre. He/she will create a positive memorable experience for all our guests, beginning with the arrival process and handle guest concerns as required to leave a positive lasting impression. He/she will attend to guests' needs, including, but not limited to, registration, check-out and cashier duties in addition to providing guests with information regarding hotel facilities and local attractions. When in the Command Centre he/she will process In-Room Dining orders, take care of the incoming and outgoing calls and other requests as required by guests. He/she will also be required to work overnight shifts as required to work in the Command Centre and assist with the audit as required.

Requirements

- Minimum of 1 year Front Office experience is required. - Must be able to work variable shifts which would include evenings and overnight shft. - Must be able to work holidays and weekends. - Pro-Serve certification is required - Proven organizational skills and detail orientated. - Knowledge of city and local attractions is preferred.