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772C0E542CD9A64C
Guest Service Agent
Property Name
Costa d'Este Beach Resort
Job Title
Guest Service Agent
Location
Florida-Melbourne
City
Vero Beach
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk
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Job Description

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Interstate’s high standards of quality.

Job Description:

The Ideal Candidate for this Position:

  • An outgoing individual that is looking to grow with a fun, progressive company. This person is committed in providing the highest levels of service.

What You Will Be Doing:

  • Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in the guest.
  • They will ensure they collect the guest's information required for their stay along with explaining hotel policies and procedures in a professional manner.
  • You will ensure that proper payment methods are collected along with recording any special requests from the guest.
  • You will promote and sell special hotel programs.
  • You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  •  You will be constantly interacting with resort staff in a professional manner, assisting other departments with necessary information.
  • Engages with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed.
  • When there is down time, you will assist the reservations department with taking guest reservations in a professional manner. This will also occur when the reservations department closes for the day.
  • "Be the Difference" with all guest and employees and do more than just “the norm".

Who You Will Be Working With:

  • They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.  
  • The front desk agent responds to the Front Office Manager and Front Office Supervisor.

Technical Requirements:

  • Excellent written and verbal skills.
  • Must be able to type accurately (at least 50 words per minute).
  • Excellent oral and communication skills.
  • Computer literate. Experience with the Maestro system is a plus.
  • At least two years’ experience in a service industry with direct contact with the public, preferably in the hospitality industry.
  • Ability to work in a team environment is a must.
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing. Mats are provided for additional support.
  • Ability to multi-task and able to effectively resolve guest issues when they occur.
  • Must have a flexible schedule including availability on weekends and holidays.

Benfits:

  • Free Meal
  • Company Match Paid 401-k
  • Company Hotel Discounts
  • An Equal Opportunity Employer
  • Benefits (full-time employees)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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