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Guest Service Agent
Property Name
Sheraton Suites Orlando Airport
Job Title
Guest Service Agent
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Customer Service, Front Desk, Host(ess)

Stanford's Corporate Culture

Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description

*Must successfully pass pre-employment screening, including a credit check.*

  1. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

  2. Check departing guests out of the hotel as per hotel procedures.

  3. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

  4. Resolve guest problems and complaints.

  5. Sell guest rooms, food & beverage outlets and seasonal hotel promotions.

  6. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.

  7. Post charges to individual room or master account.

  8. Complete tasks on daily checklist.

  9. Communicate with other hotel departments to maintain a high level of guest satisfaction.

  10. Adhere to guest safe deposit box procedures.

  11. Adhere to policies regarding handling of employee’s cash bank.

  12. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.

  13. Sell Marriott Rewards Program to guests.

  14. Process mail, messages, faxes and packages.

  15. Responsible for knowledge of groups and functions in the Hotel on a daily basis.

  16. Notify management of any pertinent information related to shift activities.

  17. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

  18. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

  19. Be a Team Player and encourage the teamwork attitude among staff.

  20. Attends department and inter-departmental meetings.

  21. Notify management of any pertinent information related to shift activities.

  22. Be knowledgeable in all hotel emergency procedures.

  23. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

  24. Ensures total guest satisfaction.

  25. Follow supervisor’s instructions and performs other duties as directed or assigned.

Job Requirements



Decision Making Intermediate Conflict Resolution Expert Behaviors


Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well




Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization




1 year: Customer Service Experience

Licenses & Certifications