Guest Service Agent
Property Name:
Hawthorn Cincinnati Blue Ash
Job Title 
Guest Service Agent
Location: 
Ohio-Cincinnati
Company Name: 
Wyndham Hotel Group
City: 
Blue Ash
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Come explore a world of opportunity! Be part of a great team ! Flexible schedule! Great benefits !
The Wyndham Hawthorn Suites is currently seeking a Guest Service Agent to work on a part time or full time status.  The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements:

Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office email daily.

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions.

Be familiar with all in-house groups.

 

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.

 

Physical Requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Wyndham is proud to be an Equal Opportunity Employer (M/F/D/V)

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