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55FC19718FCEF4F1
Arcadia Embassy Suites
Property Name:
Arcadia Embassy Suites
Job Title: 
Guest Service Agent
Location: 
California-Los Angeles/Long Beach
Company Name: 
City: 
Arcadia
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Salary: 
 
Bonus Pay: 
No
Accomodation: 
No
 
If you have true entrepreneurial spirit, and have the attitude suited for the Hotel-Hospitality business, Windsor Capital Group can offer you exciting opportunities for your career into the future. WCG, is a dynamic and disciplined hotel company with a passion for excellence. We offer personal development programs for training and opportunities to grow and succeed.
   
Windsor Capital Group, Inc., is a privately held ownership and management company with a current portfolio of 10 hotels in 4 states across the United States including superior hotel brands such as:
  • Embassy Suites
  • Renaissance
  • Marriott

WCG is comprised of industry hospitality leaders who are committed to excellence, lead by example, and aspire to inspire others who want to succeed and grow in this exciting business. If you are someone who wants an exciting career, and can learn, teach and grow in the hospitality industry, we want you to be a part of our dynamic team!

This is an evergreen job listing. Position may not be currently open but we are accepting applications to be considered if and when a position opens up.


Purpose for the Position:

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

Essential Responsibilities:

  1. Issues room key and escort instructions to Bell person or directly to guest as appropriate.
  2. Date-stamps, sorts, and racks incoming mail and messages.
  3. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
  4. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  5. Keeps records of room availability and guests’ accounts.
  6. Computes bill, collects payment and makes change for guests.
  7. May make, confirm, and cancel reservations for guests.
  8. May post charges such as room, food, liquor, or telephone by hand or machine.
  9. May make restaurant, transportation, or entertainment reservations for guests.
  10. May deposit guests’ valuables in hotel safe or safe-deposit box.
  11. May order complimentary flowers or champagne for special guests.
  12. May rent dock space at marina-hotel.
  13. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

· Speak clearly and listen carefully.

· Use personal judgment and specialized knowledge to give information to people.

· Communicate well with many different kinds of people.

· Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

· Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.


WCG offers many benefits including:

PTO, Sick Time, Health (Medical, Dental, Vision)& Other Supplemental Benefits, On-Shift Employee Lunch , 401(k), EAP, Hotel Discounts, LifeMart Discounts.


IMPORTANT DISCLAIMERS: Thank you for your interest in working for Windsor Capital Group, Inc. (WCG). Our culture fosters a creative, entrepreneurial and energetic work environment where our team members come to work and have fun. We value passionate people who love to be challenged and desire to contribute to the overall success of the organization. WCG accepts all employment applications online and via paper application. For a paper application in English please click HERE WCG Application - English. For a paper application in Spanish please click HERE WCG Application - Spanish. Please mail back all applications in a sealed envelope marked confidential and with attention to Human Resources to 211 E. Huntington Dr., Arcadia, CA 91006.

Applicant instructions: If you need assistance and/or reasonable accommodations in completing an application form or during any phase of the interview process, please alert the hiring manager and/or the Human Resources department and every effort will be made to accommodate your needs in a reasonable way and time.

EEOC Disclaimer: WCG Hotels is an Equal Opportunity Employer.
E-Verify Disclaimer: WCG Hotels participates in the E-Verify program.

View the 2017 Federal and State Employer Postings HERE

View the 2017 Federal and State Employer Postings-Continued HERE

Vacancies may change at any time and without notice. For more information call (626)566-3787.

We would like to inform you that due to the volume of applicants we will only contact the candidates that are qualified for the position(s) applied.

Internal candidates interested in applying for an internal opening, please see Human Resources for a job transfer application. All job transfers must be approved by direct department Manager and General Manager. Other restrictions apply.

 
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