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Guest Service Agent
Property Name:
Mandarin Oriental, Washington DC
Date Posted:
7/26/17 10:30 AM
US - DC - Washington

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residences in 19 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.

A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests.

It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand. 

The Front Desk Agent reports directly to the Front Office Manager and Front Desk Managers.

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Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D