Guest Service Agent
Property Name:
Wyndham Atlanta Galleria
Job Title 
Guest Service Agent
Location: 
Georgia-Atlanta
Company Name: 
Wyndham Hotel Group
City: 
Atlanta
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


Fundamental Requirements

·        Greet and welcome all guests approaching the Front Desk in                        accordance with Wyndham standards.

·        Maintain proper operation of the PBX console and ensure that all hotel        standards are met (if applicable).

·        Answer guest inquires about hotel services, facilities and hours of               operation in a timely manner.

·        Ensure logging and delivery of packages, mail and messages to guests        and meeting rooms.

·        Review Front Office log and Trace File daily.

·       Answer inquires from guests regarding restaurants, transportation,               entertainment, etc.

·        Follow all cash handling and credit policies.

·        Be aware of all rates, packages and special promotions as listed in the        Red Book. 

·        Be familiar with all in-house groups. 

·        Be aware of closed out and restricted dates.

·       Obtain all necessary information when taking room reservations and            follow the rate-quoting scenario.

·        Be familiar with hospitality terminology.

·        Have knowledge of emergency procedures and assist as needed.

·        Handle check-ins and checkouts in a friendly, efficient and courteous          manner.

·      

Education & Experience

·        College course work in related field helpful.

·        Experience in a hotel or a related field preferred.

·        High School diploma or equivalent required.

·        Computer experience required.

·        Customer Services experience preferred.

Advertisement