false
/seeker/applyToJob?jobAdId=362850
window.open('/seeker/apply/quickApply?jobAdId=362850');logEvent('job details','apply-1');
362850
Apply Now
Guest Service Agent
Property Name
Hotel Carlingview Toronto Airport
Job Title
Guest Service Agent
Location
Ontario-Toronto/GTA
Company Name
City
Toronto
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Email
Industry
Hotel/Resort
Position Categories
Reservations, Front Desk
Other Benefits
Health & Dental, Staff meals, Parking, Dry Cleaning
Atlific Hotels is one of the most dynamic hotel management companies in Canada operating over 60 hotels with offices in Montreal, Toronto and Vancouver. With over 50 years' experience owning and managing major brands and independents, Atlific Hotels is passionate about consistently delivering long-term financial benefits to owners while cultivating a caring and fun work environment for our people.

Job Description

 

We are looking for an energetic and friendly individual to join our team at the Hotel Carlingview.  The Guest Services Agent will assist each of our Guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times.

 

RESPONSIBILITIES:

  • Confirming, at check-in, the method of payment and at check-out, that full payment has been made.
  • Register guests and assign rooms, making every effort to accommodate special requests.
  • Assist in pre-registration and blocking reservations.
  • Make room moves where appropriate and providing room tours upon request.
  • Develop a thorough understanding of mailing procedures, message handling and emergency procedures, reservations, room rack, property management system, electronic key system, room locations, type and features of rooms. 
  • Stay up-to-date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities’ hours of operation.
  • Process client payments according to procedure.
  • Notify Housekeeping of late departures, early arrivals, special requests and day rooms.
  • Complete bucket checks, balance and prepare individual paperwork at the end of the night shift.
  • Handle safe deposit boxes in accordance with procedures.
  • Answer all telephone calls and transfer calls accordingly internally as well as to guests.
  • Report any unusual occurrences or requests to your Supervisors and Manager.
  • Maintain the orderliness and cleanliness of the Front Desk and Back office. Monitor the neatness of the lobby and the special services counter for Coffee & pastries.
  • Understand and facilitate Stay n Fly packages and procedures to assist Hotel & Guests.
  • Perform any other tasks as required.

* Other duties as required

Job Requirements

 

QUALIFICATIONS:

  • At least one year of hotel experience is preferred
  • A Diploma or Degree in Hospitality/Business or related area is an asset
  • Excellent interpersonal skills
  • Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
  • Knowledge of computers and cash handling experience mandatory
  • Must be detail orientated and able to handle several tasks simultaneously
  • Eager to learn new tasks
  • Previous Front Desk, Switchboard or related Hotel/Resort experience an asset.

 

If this dynamic position excites you and you are located in the Toronto/GTA area, please submit your resume to resumes@carlingview.ca

Hotel Carlingview Toronto Airport is an Atlific Managed Hotel and a leader in the market for pay and benefits.

Apply Now
Thank you for your interest in Atlific Hotels, however, only those considered for interview will be contacted.

ATLIFIC HOTELS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS.