Guest Service Agent
Property Name:
Wyndham Grand Jupiter at Harbourside Place
Job Title 
Guest Service Agent
Location: 
Florida-West Palm Beach
Company Name: 
Wyndham Hotel Group
City: 
Jupiter
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. 
Edging the beautiful bank of Jupiter's Intracoastal Waterway, the Wyndham Grand Jupiter at Harbourside Place is a lifestyle destination where business and vacation travelers enjoy a sense of laid-back luxury and modern elegance.  Relax in exquisite rooms and suites, and indulge in a variety of local restaurants offering exquisite cuisine.  Lounge by the rooftop pool with a hand-crafted cocktail while you soak up the views and gentle breezes.  Experience an upscale hotel surrounded by lush landscapes and picturesque waterways in beautiful Northern Palm Beach County.

  
Guest Service Agent.
The Guest Services Agent is responsible for providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. 
 
 
 
 




 

 

 


Education & Experience:


Physical requirements:
-Flexible and long hours sometimes required.
-Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.
 

 

 General Requirements

 -Maintain a warm and friendly demeanor at all times.

·Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
·Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
·Must be able to multitask and prioritize departmental functions to meet deadlines.
·Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
·Attend all hotel required meetings and trainings.
·Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
·Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
·Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
·Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
·Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
·Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
·Must be able to cross-train in other hotel related areas.
·Must be able to maintain confidentiality of information.
·Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management Equal Opportunity Employer M/F/D/V

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