Guest Service Agent
Sheraton University City Hotel
Location: US - PA - Philadelphia
Philadelphia, PA, US 19104
We have an opening for a Guest Service Agent to join our exciting Front Office Team. Looking for a highly motivated individual with outstanding customer service skills. Energetic and outgoing are a plus. We offer a full benefits package, competitive compensation, meal plan and room discount program.
POSITION SUMMARY: Provide friendly and efficient registration and guest service needs for all guests while providing the highest level of guest satisfaction. Handle all reports and paperwork accurately and in compliance with all requirements established regarding cash and check handling, posting transactions, credit cards, deposits, adjustments, corrections, transfers and shift balancing.
Guest Service Agent position requires one year experience working in a guest oriented and cash handling position required. One year experience in a front office position preferred.
SKILLS & ABILITIES:
*Knowledge in computer software applications.
*Must be able to stand and walk continuously throughout work shift.
*Communicate information verbally and in writing.
*Use of full range peripheral vision.
*Ability to use and operate computer keyboards, registers, fax machine, copier and 10 digit calculator.
*Must be able to stoop and bend.
*Must have developed English language skills to be able to participate in discussions, read and write effectively.