Guest Service Agent
Location: US - TN - Franklin
Franklin, TN, US 37067
The Courtyard and Residence Inn, Franklin/Cool Springs are seeking high energy customer service professionals.
This individual performs sales and customer service functions related to the guest interactions, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.
Essential Job Functions
- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
- Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
- Familiar with property security and key control procedures, as well as, fire safety procedures.
- Completes paperwork necessary for front desk operation.
- Perform tasks assigned by Operations Manager, Assistant General Manager or General Manager.
- Excellent verbal, comprehension, listening and problem solving skills
- Report and accounting skills
- Guest relation skills