Education/ Experience: High School diploma or equivalent and some customer service experience.
Certification and/or License Requirement: None.
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced, stressful environment.
May be asked to work overtime.
Physical/ Cognitive Activities:
Guest Service Representative
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.
The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.
This position utilizes problem solving and reasoning abilities often.
Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.
Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.
- Reports to: Front Office Manager
- Job title also known as: Front Office Agent, Front Desk Agent
This job description is a general representation of the duties and responsibilities commonly found in Hilton Hotels for this type of position; it may be modified at an individual hotel based upon business necessity.