Guest Service Agent

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Property Name:
THE WESTIN TORONTO AIRPORT HOTEL
Job Title: 
Guest Service Agent
Location: 
Ontario-Toronto/GTA
Company Name: 
City: 
Toronto
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No

The Easton's Group of Hotels has been in the Service and Hospitality Industry for over 3 decades. The company has been built on Three Pillars of Excellence; It is these pillars that form the foundation and base of what we believe in and strive towards.

The First is Development - EGH has a knack for attention to detail and perfection which allows all of its developments to be of Superior Quality. Mr. Gupta adds his own flair of brilliance to his all of his designs, creating Developments which are not only renowned but they are also award winning. We at EGH, continue to raise the bar in all markets it competes in.

The Second is Service - We create connections with each of our guests, to ensure that they feel our strong sense of compassion, trust and reliability. We always provide the Gold Standard in Service, making certain our guests know how important they are to us.

The Third is our Team - "We are only as good as our team", this is a fact and a true fundamental to us at the Easton's Group of Hotels. Our team members are trustworthy, loyal and work with an astounding level of ethics. We exhibit a muscular enthusiasm for creating a caring atmosphere for our team which encourages personal growth and development.

These pillars are the core beliefs at the Easton's Group of Hotels, and it is these fundamentals that have brought the company the success it has seen today, and why it will continue to flourish in the future.

Position:

The Westin Toronto Airport Hotel currently has one (1) PART-TIME position available for a GUEST SERVICE AGENT in the Guest Services Department.  The Guest Service Agent is responsible for Check-in and check-out guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction

Job Requirements:

  • Maintain a warm and friendly demeanor at all times with guests and associates.
  • Comply with all company standards (ie. Westin WELCOME etc.)
  • Interact with all guests during check-in and check-out procedure.
  • Create and cancel reservations as required, handle check in and check outs.
  • Greet all incoming and outgoing calls in a professional and timely manner.
  • Review logbook, and Intranet daily and complete all tasks on checklist.
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
  • Balance and prepare individual paperwork for closing of shift with hotel standards
  • Work closely and maintain proper communication with all hotel departments, mainly with sales dept.
  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Service Express Bellman or Agents.
  • Perform other duties assigned by supervisor or department manager.

Skills and Abilities Required:

  • High School or equivalent.
  • Minimum of 2 year hotel/customer service capacity.
  • Able to read, write and communicate effectively in English.
  • Able to lift 10-20lbs, and, carry up to 50lbs.
  • Bending/Kneeling - ability to bend to lower level cabinets and banquet storage room. 
  • Continually moving at a fast pace
  • Must be able to stand for up to 8 hours a shift.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by customers.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must work well under pressure and be able to prioritize tasks.
  • Must possess strong computer skills.
  • Basic accounting skills, handle cash and credit cards.

Unionized Position:  No

Work Schedule:  

Must be able to work various shifts including: evenings, days, weekends and holidays, based on needs.

Deadline to Apply for Internal Applicants:

*Internal applicants must forward a Transfer Request Form to Human Resources by June 28, 2017

How to Apply:  External candidates, please forward an Application Form or Resume to Human Resources.

 

*In order for an applicant to be considered for this internal opportunity they must have completed their probation period, have no disciplinary record and have good attendance/timekeeping record for the previous six (6) months of employment. Full Time employees must be in their current position for at least twelve (12) months and Part Time employees must be in their current position for at least six (6) months.

 

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted. The Westin Toronto Airport Hotel is an equal opportunity employer.

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