true
/seeker/email?jobAdId=2B1EAEBEB846C03A
window.open('/seeker/apply/quickApply?jobAdId=2B1EAEBEB846C03A');logEvent('job details','apply-1');
2B1EAEBEB846C03A
Guest Service Agent
Property Name
Residence Inn by Marriott Pleasanton
Job Title
Guest Service Agent
City
Pleasanton
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Customer Service, Front Desk, Host(ess)

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests. Currently looking for a Guest Service Agent to join the team on a part time basis.

ESSENTIAL JOB DUTIES:

  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
  • Check departing guests out of the hotel as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest problems and complaints.Adhere to guest safe deposit box procedures.
  • Responsible for knowledge of groups and functions in the Hotel on a daily basis.

Job Requirements


Skills

Preferred

Customer Service Novice Microsoft Office Novice Multi-Tasking Novice Behaviors

:

Motivations

:

EducationExperience

Required

Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

Previous Hilton OnQ System experience preferred.

Previous computer experience required.

Licenses & Certifications