Guest Service Agent
Walker Hotel Greenwich Village
Location: US - NY - New York
Guest Service Agent (Full-Time)
Assures that front desk is covered and maintained at all times.
Reviews arrivals and departures for guest preferences to ensure customer satisfaction.
Checks guests in and out of hotel and summons bellman or other assistance if needed.
Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests.
Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.
Responds and acts on guests complaints, service or security problems.
Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services.
Maintains and accounts for assigned cash bank and front office cash record on daily basis.
Operates switchboard and handles telephone calls and wake up calls, as required.
Receives and acknowledges reservation requests, cancellations and changes.
Distributes mail, faxes, messages or packages to registered guests or hotel personnel.
Communicates guest requests and issues to the proper departments, (i.e. Housekeeping, RSC, Financial Services, etc) via the guest service recovery log.
Performs other miscellaneous duties as required.
Previous experience in a customer service role
Strong communication skills – both oral and written.
Strong, positive and energized professional presence
Proven team player and results oriented.
Availability to work flexible schedule including: days, nights, weekends and holidays
Direct experience as a front desk agent.
Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.