Guest Service Agent

Walker Hotel Greenwich Village

Location: US - NY - New York

Nov 10, 2016
Walker Hotel Greenwich Village
Job Details

Guest Service Agent (Full-Time)

Essential Functions:

Assures that front desk is covered and maintained at all times.

Reviews arrivals and departures for guest preferences to ensure customer satisfaction.

Checks guests in and out of hotel and summons bellman or other assistance if needed.

Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests.

Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.

Responds and acts on guests complaints, service or security problems.

Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services.

Maintains and accounts for assigned cash bank and front office cash record on daily basis.

Operates switchboard and handles telephone calls and wake up calls, as required.

Receives and acknowledges reservation requests, cancellations and changes.

Distributes mail, faxes, messages or packages to registered guests or hotel personnel.

Communicates guest requests and issues to the proper departments, (i.e. Housekeeping, RSC, Financial Services, etc) via the guest service recovery log.

Performs other miscellaneous duties as required.

Previous experience in a customer service role

Strong communication skills – both oral and written.

Strong, positive and energized professional presence

Proven team player and results oriented.

Availability to work flexible schedule including: days, nights, weekends and holidays


Direct experience as a front desk agent.


Opera knowledge.

Hospitality degree.

Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.

FSD Certification.


Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Front Desk