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Guest Service Agent
Property Name
Hilton Charlotte Center City
Job Title
Guest Service Agent
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Customer Service, Front Desk, Host(ess)

Stanford's Corporate Culture

Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Center City is the place for you!

The Hilton Charlotte Center City is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Center City, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents are responsible for providing a warm welcome to each guest and ensuring guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

The ideal candidate is someone who is outgoing with an upbeat personality and outstanding customer service skills.

  • Must be able to work a variety of day/night and weekend shifts
  • Required ability to use computers, Hilton OnQ training is provided
  • Excellent interpersonal & communication skills
  • Ability to address guest needs and exceed guest expectations
  • An energetic personality

Job Requirements



Customer Service Intermediate


Multi-Tasking Some Knowledge Decision Making Some Knowledge ONQ Novice Behaviors


Enthusiastic: Shows intense and eager enjoyment and interest


Team Player: Works well as a member of a group




Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals




High School or better.



Prior front office hotel experience preferred

Licenses & Certifications