Service Agent is responsible for providing attentive, courteous and efficient
service to all guests during check-in, throughout their stay, and at checkout,
while maximizing room revenue and occupancy.
and welcome all guests approaching the Front Desk in accordance with Wyndham
proper operation of the PBX console and ensure that all hotel standards are met
guest inquires about hotel services, facilities and hours of operation in a
logging and delivery of packages, mail and messages to guests and meeting
Front Office log and Trace File daily.
inquires from guests regarding restaurants, transportation, entertainment, etc.
all cash handling and credit policies.
aware of all rates, packages and special promotions as listed in the Red
familiar with all in-house groups.
aware of closed out and restricted dates.
all necessary information when taking room reservations and follow the
familiar with hospitality terminology.
knowledge of emergency procedures and assist as needed.
check-ins and checkouts in a friendly, efficient and courteous manner.
proper two-way radio etiquette at all times